SpinKong Casino Terms of Use

These Terms and Conditions set out the rules for using SpinKong Casino and explain the relationship between you, as an account holder, and us, as the platform operator. Please read them alongside any rules shown for a particular game, payment method or promotion. By creating an account or using SpinKong Casino, you agree to follow these terms. If anything is unclear, contact our support team before you continue.

Eligibility and account responsibilities

You must be at least 18 years old and legally permitted to gamble where you are located. You may hold only one account and must register using your own, accurate details. You are responsible for keeping your login information secure and for activity carried out through your account. Tell us promptly if you believe someone else has gained access to it.

We may ask you to verify your age and identity before you can gamble. We may also request further information where needed to meet our legal obligations or check account activity. Please keep your contact and personal details up to date so we can reach you about your account.

Acceptable use of SpinKong Casino

Use SpinKong Casino only for your own lawful gambling activity. You must not use another person's account or payment method, provide false information, attempt to interfere with games or platform systems, or use the platform to conceal unlawful activity. We may review unusual activity and restrict, suspend or close an account where we reasonably believe these terms have been breached. We will handle any remaining balance in accordance with applicable law and the circumstances of the account review.

Gambling should remain within your means. Account limits and other responsible gambling tools are available to help you manage your activity. You are responsible for observing any limits you set and must not attempt to bypass an exclusion or account restriction.

Bonuses and promotions

Promotions are subject to their own terms, which may include eligibility rules, wagering requirements, game restrictions and an expiry period. Check the applicable terms before taking part. Unless a promotion states otherwise, offers cannot be combined. We may withhold a promotional benefit where there is evidence of misuse, but we will not change an offer retrospectively to a player's disadvantage.

Deposits and withdrawals

You may use only payment methods that you are authorised to use. Available methods, limits and any charges are shown during the relevant transaction. Deposits and withdrawals may be subject to security, identity and payment checks. We may ask for documents needed to complete those checks, and we will let you know if further information is required.

Withdrawal availability can depend on the payment method and the status of your account. A pending withdrawal will not be cancelled solely to encourage further gambling. If a transaction fails or appears incorrect, contact support so we can investigate.

Complaints and disputes

If you have a complaint, contact our support team and provide your account details and a clear description of the issue. We will review the relevant records and explain our response. If you remain dissatisfied, we will tell you what further complaint or dispute options are available.

Changes to these terms

We may update these terms to reflect changes to SpinKong Casino, our procedures or applicable requirements. The current version will be available on the platform. Where a change materially affects your rights or how you use your account, we will give you appropriate notice. Continuing to use SpinKong Casino after a change takes effect means you accept the updated terms.