Questions about your SpinKong account, payments or withdrawals? Our support team can help with account-related issues, technical concerns and general feedback. If a game is not loading, include the game name and a brief description of the problem so we can investigate. For payment enquiries, please have your transaction details ready, but never send your password or full card number. Use the contact option that suits you, and your message will be directed to the appropriate team.
| Department | Contact |
|---|---|
| Customer support for account and technical enquiries | [email protected] |
| General enquiries and feedback | [email protected] |
| Affiliate and partnership enquiries | [email protected] |
| Telephone support for player enquiries | +44 20 7946 0382 |
| Customer support working hours | 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or to send documents. For fastest handling, email [email protected] with a clear subject line, your account ID and up-to-date contact details. This helps avoid delays and speeds verification. For urgent matters use live chat, but complex cases are best handled by email so we can track and respond fully.
Contact Form
Response Time
Our support team aims to respond promptly to all player enquiries. Most questions receive a reply within one business day. If your case requires account checks, KYC review or payment investigations, resolution may take longer depending on complexity - we will keep you updated at every step. Priority and VIP requests are handled faster where applicable.
Feedback
Have an idea for improving SpinKong? Tell us what works, what feels confusing, or what you would like to see next. Whether your feedback is about games, payments, or the website, we review it carefully. Your suggestions help us improve the service and make the site easier to use. We would be glad to hear from you.